The National Immigration Detention Hotline is a safe, confidential service offered to people in U.S. immigration detention at no cost to them. The National Immigration Detention Hotline is the nation’s largest immigration detention hotline, connecting immigrants in detention to their family, resources, and abuse documentation support. It was created and is managed by CIVIC, and staffed by a team of highly trained multilingual advocates. We receive over 14,000 calls per month from immigration detention facilities around the country. In the last six months, we have received calls from immigrants from 107 countries.
History of the Hotline:
Before the National Immigration Detention Hotline was created, there was no central place where people in U.S. immigration detention could get help from a non-governmental organization. Immigration legal service providers are equipped to handle limited legal referrals, but the lack of a national hotline for non-immigration law issues meant that people in detention often were isolated from community support. In addition, although CIVIC has successfully fought with allies for reduced phone rates nationally, private calls in detention remain costly. So, placing a private phone call is often impossible for asylum seekers and other immigrants in detention who do not have access to financial resources.
Help Us Answer the Call
Your tax deductible donation helps us answer the call of an immigrant isolated and in need.
In response, CIVIC developed a unique national hotline system to combine all the advantages of a national organization with all the abilities and expertise of local advocates. One nationwide hotline makes it easier for people in immigration detention to report abuse without fear of government retaliation and be connected with the help they deserve.
The National Immigration Detention Hotline started as a pilot program in Northern California in 2010 with the support of the Y & H Soda Foundation, and expanded nationally in 2015. It is available in all 210 immigration detention facilities.
How the Hotline Works:
The National Immigration Detention Hotline is available only to people who are currently in U.S. immigration detention, and is available Monday through Friday from 12pm to 8pm PST. We are working to expand operation of the National Immigration Detention Hotline to around the clock, seven days a week.
Calling the Hotline:
If your loved one is in immigration detention, we can provide you with the National Immigration Detention Hotline number. Please email Christina Mansfield at CMansfield@endisolation.org or call 385-212-4842 to learn more.
Become a Hotline Advocate:
To volunteer as a Hotline Advocate, you must be willing to dedicate three hours to the hotline per week, among other things. If you are interested in joining us in this role, please fill out the National Volunteer Application.